Refund policy
1. Product returns
You have a period of 30 days from receipt of your order to return the items.
Return conditions:
- Condition: Products must be returned in their original condition to be eligible.
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Information required: Please include the following information in the parcel:
- Full name.
- E-mail address used for the order.
- Order number (indicated in the confirmation e-mail).
No justification is required to make a return.
Return address:
Facile Solution SRL
Rue de Nivelles 129A
1440 Braine-Le-Château
Belgium
2. Return costs
For defective or non-conforming products, we cover the shipping costs. For any other reason, return costs are at the customer's expense. We recommend using a tracked delivery service to guarantee receipt of your return.
3. Refund
Once your request has been received and validated, we will process the refund within 7 business days.
Refund details:
- The refund covers all amounts paid, including the price of the returned products.
- The amount will be credited to the credit card used when placing your order.
- You will receive an email notification confirming the refund.
4. Exchanges
If you need an exchange for:
- A defective product.
- An item of clothing or a pair of shoes in the wrong size.
We invite you to contact our customer service. We will organise an exchange with you as soon as possible.
5. Customer service
Our team is at your disposal for any questions or assistance you may require:
- By telephone: +33 1 89 88 23 69 (cost of a local call), Monday to Friday (10am to 12pm or 1pm to 6pm).
- By e-mail: contact@Gemmose.com
We'll be delighted to help you.
