General Terms of Service

1. Introduction and Scope

These General Terms of Service (hereinafter "GTS") define the rights and obligations between Facile Solution SRL (hereinafter "the Publisher") and the Subscriber (hereinafter "the Subscriber") regarding the provision of paid services accessible via the website Gemmose.com (hereinafter "the Site").

Publisher contact details:

  • Company name: Facile Solution SRL
  • Registered office address: Rue de Praetere 2/4/6, 1000 Brussels, Belgium
  • Email: contact@gemmose.com
  • Phone: +33 1 89 88 23 69 (local call rate), Monday to Friday (10 a.m. to 12 p.m. or 1 p.m. to 6 p.m.)

The GTS apply to all Subscriptions taken out by adult natural persons residing in eligible territories. They are available on the Site and may be amended unilaterally by the Publisher. Any change will be notified one (1) month before it takes effect.

2. Definitions

  • Subscriber: Any natural person aged 18 or over who has taken out a personal Subscription.
  • Subscription: Contract between the Subscriber and the Publisher giving access to Specific Services after payment.
  • Specific Services: Benefits and features detailed in article 3, including access to the Press Kiosk and other exclusive benefits.
  • Account: Personal space created by the Subscriber on the Site, secured by a username and password.
  • Personal Data: Information collected and processed in accordance with the Privacy Policy.
  • Press Kiosk: Digital catalogue including press, magazines and novels accessible via a third-party partner.

3. Description of Specific Services

The Subscription offers:

  1. Unlimited access to the Press Kiosk
    • Continuously updated digital catalogue, provided by a third-party partner (YouScribe).
    • No physical books are distributed.
  2. Exclusive member benefits
    • Discounts of up to 50% on the online store.
    • Free shipping on all products.
  3. Details and availability
    • Specific Services are accessible exclusively via the Subscriber's personal Account.
    • Username and password confirmation by email upon subscription.

4. Subscription Process

  1. Account creation: Subscriber must provide personal details. Only one registration per person. Subscriber is responsible for keeping details up to date.
  2. Subscription validation: Subscription via the Site after logging in to the Account. Acceptance of GTS by checking the relevant box. Secure payment by bank card (CB, Visa, MasterCard).
  3. Confirmation: A confirmation email is sent after payment validation.

5. Duration and Cancellation

  1. Initial duration and renewal: Subscription concluded for 30 days, tacitly renewed each month.
  2. Cancellation procedure: Notification via the Site contact form or by email (contact@gemmose.com). For cancellation effective at end of the current month, the request must be received before the 15th. If payment has already been made, access remains active until the end of the following month.
  3. Suspension or early termination by the Publisher: In case of breach (fraud, non-payment, etc.), the Publisher may immediately suspend or terminate the Subscription without compensation.

6. Prices and Payment

  1. Applicable rates: Trial period: 3 days. Monthly subscription: €45.90.
  2. After the first six (6) months of subscription, monthly billing is replaced by billing every fifteen (15) days, at a rate of €22.95, corresponding to half of the monthly Subscription.
  3. Payment methods: Bank card only. PayPal or American Express are not accepted.
  4. Price revision: The Publisher reserves the right to modify rates with two (2) months' notice. The Subscriber may cancel free of charge if they disagree with the new rate.
  5. Payment commitment: The Subscriber guarantees the validity of their payment method and accepts automatic monthly charges.

7. Service Availability

Specific Services are accessible immediately after payment validation, from the Subscriber's personal Account. The Publisher does not guarantee uninterrupted availability and declines responsibility for temporary interruptions due to maintenance operations.

8. Right of Withdrawal

Clarifications: return shipping costs are borne by the customer. After notifying your withdrawal within the applicable period, you have 14 days to return the product(s) to us. The refund is issued once we have received and checked the returned items. Personalised or made-to-order products are excluded from the right of withdrawal.

Existence of the right of withdrawal

In accordance with articles VI.47 et seq. of the Code of Economic Law, the consumer has a right of withdrawal for distance service contracts, except in cases provided for in article VI.53 CDE. The right of withdrawal can no longer be exercised when the service has been fully performed, provided performance began with the consumer's prior express consent and they acknowledged that they would lose this right upon full performance.

Period for exercising the right of withdrawal

The consumer has 14 days from the conclusion of the contract to notify their decision to withdraw, without having to justify their decision.

Exercise method

The consumer may use the official withdrawal form or send any unambiguous statement (by email, letter or phone). Use of the form is not mandatory.

Official form: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf

Notification: by email to contact@gemmose.com or by post to Rue de Praetere 2/4/6, 1000 Brussels, Belgium.

Immediate performance during withdrawal period

If the consumer requests that service performance begin during the withdrawal period, they acknowledge that if they withdraw before the 14-day period expires, they will pay a proportionate amount for services provided up to that point, per article VI.51 §3 CDE.

Refund

In the event of valid withdrawal, the company refunds all payments within 14 days of notification, using the same payment method as the initial transaction unless expressly agreed otherwise.

9. Personal Data

Data collected is processed in accordance with the Privacy Policy. The Subscriber has the right to access, modify and delete their personal data.

10. Claims and Assistance

  • Email: contact@gemmose.com
  • Phone: +33 1 89 88 23 69 (local call rate), Monday to Friday (10 a.m. to 12 p.m. or 1 p.m. to 6 p.m.) (excluding public holidays).

11. Miscellaneous Provisions

  1. Electronic correspondence: Email communications serve as evidence between the parties.
  2. Partial invalidity: If a clause is deemed invalid, the other clauses remain applicable.

12. Applicable Law and Disputes

The GTS are governed by Belgian law. In case of dispute: attempt at amicable mediation within one (1) year via an approved mediator; if no agreement is reached, recourse before the competent courts.

Annex 1: Withdrawal Form

To be sent to Facile Solution SRL, Rue de Praetere 2/4/6, 1000 Brussels, Belgium or by email to contact@gemmose.com.

To Facile Solution SRL,
Address: Rue de Praetere 2/4/6, 1000 Brussels, Belgium
Email: contact@gemmose.com

I, the undersigned [Name and First Name] wish to withdraw from my Subscription taken out on [Date].
Username: [Email address used for registration].
Signature (if paper submission):
Date: